Refund & Cancellation Policy
1. Overview
At Annaswaad ("we", "us", or "our"), we are committed to delivering fresh, hygienically packed, and high-quality food products, spices, and grocery essentials.
Due to the consumable and perishable nature of food products, all purchases made through Annaswaad are governed by this Refund & Cancellation Policy.
Please read this policy carefully before placing an order.
2. Order Cancellation
A. Cancellation by Customer
Orders begin processing shortly after they are successfully placed.
You may request cancellation only before your order has been accepted for processing or packing, subject to operational feasibility.
Once an order has entered the processing, packing, quality inspection, or dispatch stage, it cannot be cancelled, modified, or changed under any circumstances.
This policy enables us to maintain food safety, inventory accuracy, and timely delivery of fresh products.
To request cancellation before processing begins, please contact us immediately:
Email: support@annaswaad.com
Our team will verify the order status and confirm whether your cancellation request is eligible.
B. Cancellation by Annaswaad
Annaswaad reserves the right to cancel an order under circumstances including, but not limited to:
- Product unavailability
- Pricing or technical errors
- Payment verification failure
- Suspected fraudulent transactions
- Unserviceable delivery locations
- Force majeure events or operational constraints
- Any other circumstance that prevents successful fulfillment
If an order is cancelled by Annaswaad after payment has been successfully received, a full refund will be initiated to the original payment method.
3. No Return Policy
Due to food safety, hygiene, and quality assurance requirements, all food products sold by Annaswaad are strictly non-returnable once delivered.
We do not accept returns for any of the following reasons:
- Change of mind
- Taste or personal preference
- Ordering the wrong product
- Ordering the wrong quantity
- Customer no longer requires the product
- Opened or partially consumed products
- Any other reason not covered under Section 4 of this Policy
4. Refund Eligibility
Although products are non-returnable, refunds or replacements may be provided after verification only in the following exceptional circumstances:
- The delivered product is expired.
- The delivered product is damaged during transit.
- The product packaging or seal is broken before delivery.
- An incorrect product was delivered.
- The order was paid for but could not be delivered due to an error on our part.
- The order was cancelled by Annaswaad after successful payment.
All claims are subject to verification by our Quality Assurance team.
5. Reporting an Issue
If you receive an expired, damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.
Please provide:
- Order ID
- Registered mobile number
- Clear photographs of:
- Product
- Outer packaging
- Batch number
- Expiry date
- Unboxing video (recommended for faster verification)
Claims submitted after the 48-hour reporting window may not be eligible for review.
6. Refund Processing
Once your claim has been reviewed and approved:
- Refunds for prepaid orders will be initiated to the original payment method.
- The time required for the refunded amount to reflect depends on your payment provider or banking institution.
- Where appropriate, Annaswaad may provide a replacement instead of a monetary refund.
The final resolution (refund or replacement) will depend on the nature of the issue and applicable law.
7. Contact Us
For refund, cancellation, or replacement assistance, please contact:
Company: Annaswaad
Support Email: support@annaswaad.com
Grievance Email: grievance@annaswaad.com
Phone: +91-9997379266 (Monday – Saturday, 10:00 AM – 6:00 PM IST)
Registered Address:
106, Amita Vihar, Kamla Nagar,
Agra, Uttar Pradesh 282005, India
Version: 2026-07-01
Effective Date: 1 July 2026
Last Updated: 1 July 2026